Our Terms and Conditions:

Please read this policy carefully before using the application, and the policy contains the following terms:

1- Definitions

In this Policy, unless the context otherwise requires, the following terms shall have the meanings indicated.


​- "Al Ghafa", "Store", "App", "we", "us" or "proprietary pronoun": refers to the alghafaaonline.com website, the Al Ghafa Store App, and Al Ghafa Tour Supplies Company in the United Arab Emirates.


​- "User", "you" or "addressee's proprietary pronoun": means a person who visits, uses the Store, registers a membership in the Store, downloads, uses of registers in the Application.


​- "Buyer" refers to each person, organization or company that orders the purchase of products offered for sale through the store.


​- "Products" refers to products offered for sale through the Store which include (trekking and camping supplies, cooking, barbecue and stoves, hunting and hunting, travel and sports supplies, heritage and ​ traditional furniture) and other products available through the Store.


​- "Content" refers to the Store Content, which includes but is not limited to (images, text, video, information, data, prices, product listings, description of services, products, advertisements and all icons, symbols, ​ letters and numbers).


​- "Policy" refers to this document and its terms and conditions.


​- "Data" refers to data collected about the user or provided by us or collected about the devices used by the user to connect to the store or those related to visiting and using the store or downloading and using ​ the application.


2- Account Registration


​- We may collect and process the following data about you: Data that you provide to us while you are registering on the "Al Ghafa" store, such as first name, last name, mobile number, email, password.



3- Purchase Orders


​- We may collect and process the following data about you:


​(1) The data you provide to us on the occasion of your entry into the sales agreement with us, such as the address in which you reside, your full name, and other data necessary for the shipping process ​such as (city, neighborhood, street, building).


​(2) The data you provide to us in requests for the return or exchange of products and payment data related to the refund of the price of the products or the payment of the price difference.


​(3) The data that you may provide to us during the provision of the Services or at any time, which includes but is not limited to the address, bank account number, credit card number or other data that we ​may request from you.


4- Electronic Payment


​- The "Al Ghafa" store provides an electronic payment gateway through the store, and we approve payment by the payment methods provided by the store, and the store contracts with an electronic payment ​ service provider, and the buyer pays through the electronic payment provider, and therefore the payment service provider verifies purchases and reviews some buyer's data, and this may require informing some ​ banks of these operations to ensure the legality of electronic payment operations.


5- Shipping Companies


​- The "Al Ghafa" store provides shipping services for products that are provided online through the store through shipping companies to deliver products to buyers, and providing the service requires shipping ​ companies to provide some data about the buyer such as the customer's 
​ detailed address and contact data.

6- Postal Newsletter


​- The "Al-Agafa" store provides a newsletter service, and the user can by providing us with a valid e-mail to receive the messages that we provide through this service, and providing our e-mail is a legal ​ authorization to receive mass messages from the store.


7- Other data we collect about you


​- We may collect and process the following data about you:

​(1) Data you provide to us when you enter a contest or store-sponsored promotion.


​(2) Data you provide to us when you report a problem in the store.


​(3) Data you provide to us when a problem occurs related to the payment process for the amounts due from you.


​(4) The data you provide to us when you communicate with us or serve our customers for any reason.


​(5) The data you provide to us while evaluating the services you received through our store.


​(6) Data that we deem necessary to verify your identity or to verify the validity and legality of any operations you carry out through the site, including a copy of your passport, or a copy of your national ​ identity.



8- Data We Collect Automatically


​- Data we collect automatically when you use our Services, we may receive certain information from your web browser and device, including cookies and similar technologies when you use our Services, ​ including (computer and communication information such as statistics on page views, traffic to and from our Services, referral URL, IP address, unique device identifier, browsing history, web history ​information).


9- Cookies (Cookie Policy)


​- Cookies are text files that are stored on your device when you visit some web pages, and these files will not harm your device, they are used as follows:


​(1) Cookies are used for the purpose of providing information, for example in the "Al Ghafa" store some of the cookies we use help us identify and fix errors.


​(2) Some cookies help you remember the pages and forms you see when you visit our store.


​(3) Cookies are intended to improve the Ghafa store experience every time you visit.


​(4) There are cookies for pages published through our store that are not affiliated with us, such as the video content of YouTube youtube.com, and you know and agree that we do not control the cookies of ​ such sites and you must access these sites and see the policies they follow.


​(5) You can change your cookie preferences by entering your browser settings and choosing the appropriate one for you.
​ Tenth: Limits on the use of your data

10- We are always committed to protecting your privacy and therefore we use your personal data for the following purposes:


​(1) To enable you to use our services optimally, and to always provide the best for you.


​(2) To create your account or profile through which you communicate with us through the store.


​(3) To process the data you provide through our services, such as making sure that your email or phone number is active, usable and owned by you.


​(4) To deliver the products to you and communicate with you to determine your place of residence, and follow up that process until it is completed.


​(5) To communicate within the limits of our return policy and process your return request, and respond to it.

​(6) To receive and respond to questions, complaints and inquiries from you.


​(7) To receive and respond to your comments and evaluation of the service you received through our store.


​(8) To process your answers to the questionnaires offered through the store and which you participated in answering.


​(9) To provide you with information about the services and products you request through our store.


​(10) To provide you with information about products that we believe are of interest to you, including our offers.


​(11) For internal business purposes such as improving our services.


​(12) To personalize the content, recommendations and advertisements that we and third parties provide to you, whether on the Services or anywhere else on the Internet.


​(13) To contact you about government communications and, at our sole discretion, regarding changes to our privacy policy, terms of use or any of our other policy.


​(14) To comply with regulatory and legal obligations.


​(15) For the purposes disclosed at the time you provide your information, with your consent, and in accordance with this Privacy Policy.

11- Protection of your data


​(1) The store undertakes to keep your personal or banking data for the period required by the nature of the transaction you carry out through the store.


​(2) The store undertakes not to deal with your personal data for unauthorized or permitted purposes with or without charge with any other party unless this is required by us or authorized by the relevant ​ regulations and instructions, or with the prior written consent of the user to whom the information relates.


​(3) The store undertakes to maintain records containing the user's personal data or any records of electronic communications, which are in our custody or under our control or with our agents or employees.


​(4) The store undertakes to take reasonable steps to ensure that the user's personal data and related records are protected in a security manner commensurate with their importance.


​(5) You know and agree that the Internet is not a completely secure medium, and that the confidentiality of your personal data cannot be fully guaranteed.


​(6) For our part, we undertake within the limits permitted by law not to disclose your confidential data or use it in a manner that contradicts your right to privacy.


​(7) We undertake not to trade your data or sell it to others.



12- Disclosure of your data


​(1) You grant us the right to allow our employees to process your personal data within the limits of providing services.


​(2) We may disclose your personal data to any member of our group, which means our branches and companies.


​(3) We may disclose your personal data to third parties:
​In the event that we sell assets from our organization, or enter partners with us, here we disclose your data to the new buyer or partner.
​Entities that partner with us provide services to protect against credit risks, fraud and electronic piracy.
​If we are required to disclose or share your personal data in order to protect the rights, property or safety of Al Ghafa Store, our employees or others.

​(4) We may disclose your personal data to comply with legal or contractual obligations in the following cases:
​If we are required to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms and conditions or any other agreement.
​In the event of a court ruling or a decision by the competent judicial authorities, we are obliged to do so.
​In the event of a decision by the public authorities obliging us to do so.

13- Amendments


​(1) We have the right to amend our privacy policy at any time, and we will publish a general notice through the store of the new amendments, and we will update the "last updated date" at the top of this document.


​(2) Your continued use of the store after updating this policy is your express consent to these amendments and your legal acceptance of the new practices and provisions.


​(3) If you do not agree to the new modifications and updates, you must immediately stop using the store.


​(4) Please review the Privacy Policy from time to time for its provisions and updates.


14- Contact Us


​- You can contact us at any time through:

​·     Email Address:  contact@alghafaa.com

​·     Phone Number: 0545122821


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