Dear customer, in the event that you purchase a product and want to exchange or return the product after it has been shipped to you, we provide the following conditions in order to complete the exchange or return process in a simple and easy way: 
​1- The time period for exchange and return: Replacement within 7 days and return within 3 days from the date the customer receives the shipment. 
​2- Terms of exchange and return: 
​ ​- The product must be in its original condition and has not been used, and it has all the labels attached, not removed or damaged, and it must be wrapped in its original cover. 
​ ​- In the event that the product comes with gifts or accessories, it must be returned in its original packaging as a condition of return. 
​ ​- In the event that there is a manufacturing defect or a problem with the product, it will be repaired, and if the repair is not possible, it will be replaced or its full value will be ​ ​ ​refunded. 
​ ​- In the event of a manufacturing defect in the product, we bear the shipping costs. The original purchase invoice must be attached when starting the procedures for replacing or ​ ​returning products. 
​ ​- In the event of an exchange or return, the customer will bear the full shipping costs. Return and exchange through the same shipping company that delivered the product to the ​ ​customer. 
​3- Retrieval methods: The customer has the option to refund the value of his purchase or exchange it for another product. 
​ ​- To refund the value of purchases made by credit cards or bank checks, the amount will be refunded through the customer’s bank account within 7 to 14 working days, and the ​ ​customer must follow the payment procedures through the bank branch with which he deals. 
​ - ​We will contact you when we receive the shipment, review it, and make sure that it is as we explained above, to arrange the exchange or refund. 
​ ​- You can submit an exchange or refund request via 
​ ​ ​- Email: contact@greengoolds.com 
​ ​ ​- WhatsApp on the number: 054 512 2821, which includes the following data: 
​ ​ ​ ​Email subject (replacement) 
​ ​ ​ ​• Invoice number 
​ ​ ​ ​• Customer name 
​ ​ ​ ​Reason for replacement 
​ ​ ​ ​• The name of the product to be replaced 
​ ​ ​ ​• You will be informed of the method of re-ordering and serving you directly once your order is received and the safety of the piece and its accessories is confirmed ​ ​ ​ ​The subject of the email (retrieval) 
​ ​ ​ ​• invoice number 
​ ​ ​ ​• customer name 
​ ​ ​ ​Reason for return 
​ ​ ​ ​• The name of the product to be returned 
​ ​ ​(Bank Name + IBAN + Account Holder Name) * The account holder name must match the invoice holder 
​ ​​- In the event of additional inquiries, you can call 054 512 2821 during working hours. 
​4- Exceptions that are not covered by the return and exchange policy
​ ​- Failure to match the serial numbers of the device, the original carton, the colors, or any other appearance compared to the product upon receipt during the purchase process and ​ ​as written in the purchase invoice. Malfunctions and damages resulting from misuse. 
​5- Warranty You must refer to the specific warranty period for each product. 
​ ​- If there is a manufacturing defect or a problem with the product, it will be repaired, and if the repair is not possible, it will be replaced or its full value will be refunded. 
​ ​- The presence of the original invoice or its number is required to obtain the warranty benefits if this product has a warranty card.